RIVARO INC is committed to providing an excellent shopping experience. If you are not satisfied with your purchase—whether it is a flower pot, plant stand, watering tool, gardening storage bag, seedling starter kit, or other gardening supplies—you may request a return in accordance with the policy below.
- Return Period
You may submit a return request within 30 business days of receiving your items.
Unless otherwise required by applicable law, we may be unable to accept return requests submitted after this 30-business-day period.
To ensure smooth processing, please contact us via email within the return period, providing your order number, the product name, and the reason for the return.
- Returns of Opened Items
RIVARO INC accepts returns of opened items, provided they meet the requirements of this policy.
You may submit a return request for an item even if the packaging has been opened, as long as the item remains eligible for return.
However, to avoid affecting the item’s resale value, please ensure the returned item is as complete as possible, including all original accessories, attachments, and packaging materials.
- Returns of Used Items
“Opened” does not mean “used.”
For items that show clear signs of use, damage, modification, or contamination, or where the value has been significantly reduced due to unreasonable use, we may decide whether to accept the return or adjust the refund amount based on the item’s actual condition.
Reasonable use that results in product quality issues does not affect the rights to which customers are legally entitled.
- Returns Due to Quality Issues
Please contact us promptly if you receive an item with quality issues, damage incurred during shipping, or an item that differs significantly from your order.
We recommend providing the following information:
Order number
Product name
Description of the issue
Photos or videos of the item (if applicable)
Once a product quality issue or shipping damage is confirmed, RIVARO INC will cover reasonable return shipping costs; our customer service team will coordinate the specific return arrangements with you.
5. Returns for Non-Quality Reasons
If the reason for the return is personal—such as:
Change of mind
Incorrect size or specification selection
Item no longer needed
Change in personal preference
Other reasons unrelated to product quality
You may still apply for a return, provided the return conditions are met.
For returns due to non-quality reasons, the customer is responsible for the return shipping costs.
Whether the original shipping fees are refunded will be determined based on the specific order details and applicable laws.
- How to Request a Return
To initiate a return, please contact us via the following methods:
Phone: +1 3412104024
Email: eparker@rivaro.business
We recommend including the following information in your email:
Order number
Purchaser’s name
Product name
Reason for return
Photos of the product (if applicable)
Once we review your return request, we will provide you with specific return instructions.
- Return Address
Please do not ship the item back without contacting us first.
As return processing arrangements may vary by order, please contact RIVARO INC customer service at eparker@rivaro.business to obtain the correct return address.
Shipping the item to the address provided by customer service ensures we can accurately identify and process your return.
- Requirements for Returned Items
Returned items must meet the following requirements:
The request is submitted within the specified return period
The item was sold by RIVARO INC
The item is kept in as complete a condition as possible
Includes relevant accessories and attachments (if applicable)
No severe damage caused by improper use by the customer
No abnormalities that significantly affect resale
For items that have been used, damaged, or rendered unsuitable for resale due to customer actions, we may be unable to provide a full refund; specific cases will be handled based on the item’s actual condition and applicable laws.
- Refund Processing Time
Once RIVARO INC receives the returned item and confirms it meets the refund criteria, the refund will typically be processed within 3–5 business days.
Refunds will be issued via the original payment method. Once a refund has been issued, the actual time it takes for the funds to appear in your account may vary depending on the processing speeds of banks, credit card issuers, or third-party payment providers; therefore, some refunds may require additional business days to reflect in your account.
- Damaged or Incorrect Items
If the items you receive are visibly damaged, have quality issues, or do not match your order, please contact us as soon as the issue is discovered.
Depending on the specific circumstances, we may offer:
Replacement items
Refunds
Returns
Other reasonable solutions
Please retain the item and its packaging, and provide relevant photos or videos when contacting customer service so that we can assess the issue.
- Summary of Return Shipping Costs
Reason for Return Party Responsible for Return Shipping Costs
Product quality issues RIVARO INC
Receipt of incorrect item RIVARO INC
Damage caused during shipping RIVARO INC (depending on specific circumstances)
Change of mind Customer
Unsuitable size or specification selection Customer
Personal preference Customer
Other non-quality related issues Customer
The above arrangements do not limit the mandatory consumer rights to which customers are entitled under applicable law.
- Contact Us
If you have any questions regarding returns or refunds, please contact:
Company: RIVARO INC
Address: 19887 PHOENIX LAKE RD
SONORA, CA 95370
Phone: +1 3412104024
Email: eparker@rivaro.business
We will process your return and refund inquiries promptly and provide appropriate assistance based on the specific situation.
Thank you for choosing RIVARO INC.